About us

Nordic Trading Ltd is a company funded in London. Our website is www.eusnus.eu

We are an international e-commerce business offering smoke-free tobacco and nicotine products to our customers all over the world. With more than 20 years’ experience in the snus e.commerce business we pride ourselves with great expertise and excellent customer service.

The mission of Nordic Tobacco Ltd is to provide our customers with a convenient shopping experience.

We ship all orders within approximate 2 weeks

We are guaranteeing the delivery of snus and nicotine pouches are as fresh as possible

Securing customer service that responds within 24 hours

If you have any feedback, questions, or suggestions, please do not hesitate to contact us via email at info@nordictobaccoltd.com

General terms and conditions

These terms and conditions are valid for every product order a consumer place on the website.

By placing your order, you confirm that you have read, accepted, and agreed to comply with our conditions. You also certify that you acknowledge the information about personal data and consent to the use of your personal data according to our privacy policy.

We reserve the right to change these conditions at any time. Every change will be published on the website and is valid from when you accept the conditions through a new order.

Order and purchase agreement

By completing your order, you confirm that you have read and accepted these conditions. The purchase agreement will only be concluded after your order has been confirmed by us through a confirmation e-mail to the email address you provided us when placing the order. Please note that you need to be at least 18 years old,

Age-limit

People under the age of 18 are not permitted to place orders at the website. In order to be able to shop you need to verify your age when completing the purchase. In addition to confirming your age yourself, you as a cardholder need to be 18 years or older to complete the transaction.

An order made in another person’s name (falsification of a document), or in any other way that causes Nordic Tobacco to risk a financial damage, will be reported to the authorities. Nordic Tobacco Ltd reserves the right to refuse to carry out an order if irregularities or misuse of our order function are suspected.

Prices and fees

All prices and costs on the website are charged in EUR . including the product prices throughout the website and the shipping costs. Special fees may apply in case of an unredeemed package.

Before completing your order at the checkout, you must choose the delivery method, after which the costs for your order, including shipping costs and applicable taxes, will be calculated.

Payment at the time of purchase. The card payment at The Website is carried out by Nordic Tobacco Ltd payment provider TBD. TBD offers a range of payment methods depending on country, which are available in the checkout on the Website, including Visa, Mastercard and Amex. For further information, please refer to TBD terms and conditions.

Nordic Tobacco Ltd personal data handling Personal data is handled according to the Nordic Tobacco Ltd privacy policy. By ordering products at The Website you confirm that you have read and accepted the Nordic Tobacco Ltd privacy policy and that the personal data you have stated is correct.

Delivery and delivery time

Nordic Tobacco Ltd offers a range of different shipping alternatives depending on the size of the packaging, your place of residence etc. The shipping alternatives as well as the delivery time for each shipping alternative are further described in the checkout at the Website. When ordering through UPS (Standard and Express) you may need to present a valid identification at delivery. Thus, only the person placing the order at The Website should receive the order.

Unredeemed package/shipment

A package shipped according to any of our delivery alternatives will either be sent back to us or discarded if you have not been able to redeem it. Unredeemed packages are usually not seen as an exercise of your rights of return.

Complaints and returns

If a product differs from the purchase agreement or does otherwise not correspond to the description provided by us, you have the right to make a complaint about the product to Nordic Tobacco Ltd.

In that case you’re welcome to make a complaint about your product. You can contact our customer service team to file a complaint here.

The right of complaint only includes faults at delivery (and not faults that for instance occurred due to the product’s expired shelf life or due to normal wear and tear). You need to notify Nordic tobacco Ltd about the fault within a reasonable time from when you discovered or should have discovered the fault and at the latest two months after you received the product. Nordic Tobacco Ltd therefore recommends you to carefully inspect products directly upon receiving them.

Depending on the type of product fault we may require you to provide photographic proof. Throughout the reclamation period you are required to retain original packaging, packing slip and the products in question.

Depending on the extent of the damage you will be able to get a replacement, remediation, or a price reduction.

Transport damages

For issues regarding transport damages to be resolved as quickly as possible, we kindly ask you to keep the product packaging for inspection. In order to be able to claim a reclamation on products you also need to prove your purchase from us, for instance through the order confirmation or receipt Nordic Tobacco Ltd  sent to the e-mail address you provided in connection with your purchase. We may also request photographic proof of damages.

Right of withdrawal and returns

When shopping online as a consumer, as a general rule you have a right of withdrawal of 14 days according EU rules  The right of withdrawal, however, does not apply to the purchase of products which are perishable goods with a limited shelf life, such as oral nicotine products.

https://www.konsumenteuropa.se/en/topics/e-commerce/E-commerce-within-the-EU/right-of-withdrawal-within-the-eu/

Force majeure

Nordic Tobacco Ltd is not required to fulfil the purchase agreement if the fulfilment is complicated due to an event outside of the reasonable control of us (e.g. changed legislation, government measures, strikes, blockades, sabotage, war, terrorism, fire, floods, natural disasters, or other extraordinary events). Such circumstances also relieve us from the obligation to pay compensation. If these circumstances last longer than two (2) months, both the consumer and we have the right to cancel the purchase with immediate effect.

Price and product information on the website

Nordic tobacco Ltd strives to make sure that all information provided on the website is correct, but with reservations for limited availabilities and possible errors in pictures or writing, e.g. errors in product descriptions, incorrect prices, or erroneous information about stock availability. Nordic Tobacco Ltd furthermore reserves the right to correct such errors at any time and change or update information. All pictures on the website are intended as illustrations and cannot guarantee the exact appearance or condition of the product.

Reviews

By submitting a product review on the website, you give us the right to publish it on the website and other channels and media. We also reserve the right to not publish and/or delete submitted reviews.

Other

For questions regarding these conditions or procedures regarding the right to return, complaints, transport damage, etc., please contact our customer service. When contacting us, you will be asked to provide your order number, which you can find in the order confirmation.

The website contains so-called cookies to calculate and report the number of users and the traffic and to ensure that you as consumer are logged in and authorized to see the contents of the website. If the use of cookies is not accepted, you can change the cookie settings on your browser’s help menu. You can read our complete cookie policy here.

Cookie policy for Nordic Tobacco Ltd

What is a cookie?

A cookie is a small text file that is stored on, and during subsequent visits retrieved from, your computer, tablet, mobile phone or similar devices when you visit the website www.nordictobaccoltd.com (“the Website”), which belongs to Nordic Tobacco Ltd Cookies allow the Website to remember, for example, information about your visit so that we can provide you with a better user experience. If you would like to know more about cookies, please visit https://www.allaboutcookies.org/ There are two types of cookies: persistent cookies and session cookies. The persistent cookies are stored on your device for a longer period after your browser has been closed and are used, for example, to log the choices you made during earlier visits. Session cookies are stored temporarily in your browser, for example, to remember what language you selected. These are erased automatically after your browser is closed. There are also third-party cookies, meaning that the cookies do not originate from us, but from someone else. Third-party cookies are often used for web statistics, such as Google Analytics.

For what purpose are cookies used on the Website?

Nordic Tobacco Ltd uses persistent cookies and session cookies to facilitate the use of the Website. Cookies are also used to store information between your visits.

Nordic Tobacco Ltd uses third-party cookies for analysis of the use of the Website, which forms the basis for our development moving forward. See more information about specific third-party cookies below.

Use of Google Analytics (third-party cookie)

Nordic Tobacco Ltd uses Google Analytics, which is an established product from Google that uses cookies to understand on a general level how the visitor interacts with the Website. The information contained in these cookies, including your IP address, will be provided to Google, stored, and used by Google Analytics on servers in the US. If, as an Internet user, you specifically want to avoid being tracked by Google, Google itself provides the following service: https://tools.google.com/dlpage/gaoptout.

How do I turn off cookies?

If you choose not to accept the use of cookies on the Website, you can simply turn off or limit cookies using your browser’s security settings function. Use your browser’s help function to find out how. If you block or limit cookies on the Website, it is possible that you will not be able to use all of the services and functions on the Website.

Information about personal data Read more about how Nordic Tobacco Ltd  uses your personal data in our Privacy Policy.

Customs & taxes

You as a customer are responsible for ensuring that the product can be legally imported into the country of destination. When you order from Nordic Tobacco Ltd, you are considered an importer, and you must comply with all the laws and regulations of the destination country. Orders to countries other than Sweden may incur excise duties, customs duties and additional charges imposed by the country of destination. Recipients of international deliveries may be subject to such excise duties, customs duties, and additional charges, which are usually imposed when the order reaches your country. All fees for packages that get stuck in customs are your responsibility as a customer to pay; we can not control these fees or predict what they may become. Customs rules vary greatly between countries; contact your local customs office for further information. In cases where the customs use special procedures, delays in addition to our estimated delivery times may occur.

Customers in the United States

Nordic Tobacco Ltd pays state tobacco tax and customs duties for customers who order to the USA.

All deliveries are sent with UPS Express Saver DDP (delivery & duty paid), which means that all shipping costs already include taxes and customs fees when ordering.

Customers within the EU

www.eusnus.eu does not sell snus to any destination within the EU that has a ban of sales of snus.

Limitations

We sell to private individuals, we do not sell to companies or any other .

The smokeless tobacco is for private use NOT for resale.

We have a limit on 2 cartons of snus per customer.

Please contact us if you plan to buy more, but then you need to explain why you would like to buy more that the limit, for example if you buy to a worplace and share with other workes the order

.

NORDIC TOBACCO LTD

International House,

12 Constance Street

London

E16 2DQ

United Kingdom

Reg nr, 12792456